Shipping policy
AERA ACTIVE – Shipping Policy
Last updated: 27 August 2026
UK Delivery
Our standard estimated delivery timeframe is 3–5 working days, unless otherwise stated on the product page or at checkout.
Delivery estimates begin from dispatch and are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
During launches, promotional periods and other particularly busy periods, orders may take longer to process or deliver. We will endeavour to communicate any significant delays.
Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase.
Any free-delivery thresholds or promotional delivery offers will be displayed on our website or at checkout and may be subject to specific terms.
Multiple Parcels
Some AERA ACTIVE products are large or bulky.
If you order multiple products, we may need to dispatch your order in more than one parcel.
These parcels may arrive separately and potentially on different days.
You will not be charged additional delivery fees after checkout simply because we choose to split an order into multiple parcels.
Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow time for tracking information to become active after receiving your dispatch notification.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please check your delivery information carefully before completing your order.
If you notice an error after ordering, contact us immediately at contact us on Instagram at aeraactive. We will try to help, but we cannot guarantee that an address can be changed once an order has entered the fulfilment process.
Failed Delivery
If delivery cannot be completed, the carrier may attempt redelivery, leave the parcel in accordance with the delivery options available for the service, direct it to an appropriate collection location, or return it to us.
If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery/collection was not completed, please contact us to discuss the available options. Any additional delivery charge will only be applied where lawful and appropriate.
Lost or Damaged Parcels
If your tracking information indicates a delivery problem, or you believe your parcel has been lost or damaged in transit, contact us on Instagram at aeraactive.
Where we arranged the delivery, we remain responsible for the goods until risk passes to you in accordance with applicable consumer law.
Pre-Orders
Certain AERA ACTIVE products may occasionally be available for pre-order.
The estimated dispatch or delivery timeframe will be clearly displayed on the relevant product page before you place your order.
Pre-order dates are estimates and may occasionally change due to manufacturing, freight or other circumstances outside our reasonable control.
If a significant delay occurs, we will contact affected customers and explain their available options and rights.
Delivery Outside the UK
We currently deliver to UK ONLY
International customers, where applicable, should check the delivery information displayed at checkout. Any duties, taxes or import charges will be handled as described at checkout or in the applicable international delivery information.